Terms of service
Terms of Service
Welcome to BrillSilver. By visiting our website or purchasing from us, you agree to the following Terms of Service. Please read these terms carefully before using our website.
1. Overview
This website and online store are operated under the BrillSilver brand. Throughout the site, the terms “we”, “us” and “our” refer to BrillSilver.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service, including any other policies referenced on our website.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or region, or that you have permission from a parent or legal guardian.
You may not use our products for any illegal or unauthorized purpose.
You must not transmit any viruses, malware, or harmful code through our website.
3. Product Information
We do our best to display product images, descriptions, colors, sizes, materials, and prices as accurately as possible.
However, actual product colors and appearance may vary slightly due to lighting, screen settings, photography, or handmade production differences.
Some products may be handmade, custom-made, or produced in small batches, so minor variations may occur.
4. Jewelry and Material Disclaimer
Our products may include silver, moissanite, plated materials, gemstones, or other jewelry components depending on the product description.
Please review each product page carefully before purchasing.
If you have allergies or sensitivities to certain metals or materials, please contact us before placing an order. We are not responsible for allergic reactions caused by personal sensitivities.
5. Pricing and Availability
Product prices may be displayed in different currencies depending on your location, selected market, or checkout settings.
Currency conversion rates may vary depending on the payment provider, bank, or card issuer.
We reserve the right to change product prices, descriptions, availability, and promotions at any time without prior notice.
We reserve the right to discontinue any product at any time.
6. Orders
Receiving an order confirmation does not guarantee that your order has been accepted. We reserve the right to cancel or refuse any order for reasons including, but not limited to:
- Incorrect pricing or product information
- Suspected fraud or unauthorized payment
- Inventory issues
- Shipping restrictions
- Incomplete or incorrect customer information
If your order is cancelled after payment, we will issue a refund to your original payment method.
7. Payment
We accept the payment methods shown at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
All payments must be completed before an order is processed or shipped.
8. Shipping
Shipping times and delivery estimates are provided for reference only and are not guaranteed.
Processing time, shipping time, customs clearance, local delivery delays, holidays, weather, or other unexpected events may affect delivery.
Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
9. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other applicable import fees may be included in the shipping arrangement or covered by us, depending on the destination country, shipping method, and checkout information.
If your order is shipped with duties and taxes prepaid, you should not need to pay additional import duties upon delivery.
However, customs policies may vary by country or region. We are not responsible for delays caused by customs inspections, local customs procedures, incorrect shipping information, or circumstances outside our control.
If you are charged unexpected import fees upon delivery, please contact us with the related payment notice or receipt, and we will review the situation.
10. Returns and Refunds
Returns and refunds are handled according to our Return and Refund Policy.
Please review our Return and Refund Policy before placing an order.
11. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has entered processing, production, or shipping.
Custom-made, engraved, or special-size items may not be eligible for cancellation once production has started.
12. Intellectual Property
All content on this website, including images, text, logos, and designs, belongs to BrillSilver or its content providers.
Please do not copy, reproduce, or use our website content without permission.
13. User Comments and Submissions
If you submit reviews, photos, feedback, or other content to us, you agree that we may use, edit, publish, or display such content for business, marketing, or customer service purposes.
You agree not to submit content that is illegal, abusive, misleading, harmful, or infringes on the rights of others.
14. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, security, or practices of third-party websites.
Using third-party websites is at your own risk.
15. Limitation of Liability
To the fullest extent permitted by law, BrillSilver shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.
Our total liability for any claim shall not exceed the amount paid for the product related to that claim.
16. Prohibited Uses
You agree not to use our website or products for:
- Any unlawful purpose
- Fraudulent activity
- Violating intellectual property rights
- Uploading harmful code or malware
- Harassing, abusing, or harming others
- Collecting personal information without consent
- Interfering with the security or operation of the website
17. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time.
Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated terms.
18. Contact Information
If you have any questions about these Terms of Service, please contact us at:
brillsilverjewelry@gmail.com